Packages are generally dispatched within 2 days after receipt of payment and are shipped via PTT for Local Customers in Turkey and UPS or DHL for the Customers outside Turkey. Whichever shipment choice you make, we will provide you with a link to track your package online.
Once you place an order with us, you enter into a transaction of mutual trust based on our reputation on locally in Turkey and years of proven impeccable business ethic and great character we possess. Accepting a return of this product is not safe and unreasonable based on the facts stated above. We can no longer use or sell it and there is no reason to waste more shipping money if you decide that you no longer want this product.
Refunds/Order Cancellations/ Changes to Your Order are ONLY possible, if your order has NOT YET been processed (baked and/or shipped).
Soli Sweets guarantees that your product will be freshly baked and shipped within the 48 hours of receiving your order (excluding Saturdays and Sundays). Please allow up to 10 (ten) days for delivery as Soli Sweets guarantees that the product is packaged to stay fresh for ten days in its airtight packaging.
If delivery fails due to incorrect address provided by the customer in writing OR if the delivery fails due to the customer not being available to receive (or to pick up) the product, Soli Sweets will not make any refunds for the purchase. Tracking records provided by Shipping Companies will be considered as proof of delivery and final.
When you place your order with the Soli Sweets, in person, online, on the phone or via email, you agree to all of the above.